What Is Concierge Case Management?

Concierge Case Management provides individualized support to help patients and families navigate the healthcare system. Unlike standard care models, which often require individuals to coordinate providers, insurance, medications, and discharge plans on their own, this approach offers a dedicated nurse case manager to assist throughout the process. 

This type of support can be particularly helpful for:

• Older adults managing multiple or complex health conditions
• Families adjusting to a recent diagnosis
• Individuals recovering from surgery or hospitalization
• Anyone experiencing difficulty understanding or accessing appropriate care

Having a nurse serve as both advocate and case manager brings clinical expertise and practical insight to the coordination of care. Nurses are trained to interpret medical information, recognize early signs of complications, and communicate effectively with healthcare providers. Their involvement can help ensure timely interventions and improve continuity across different aspects of treatment.